Hotel front desk and operations team at work
 
Hotel Management Software

The hotel, run on one platform.

Hotel management software should run the property, not add another screen to it. Brahma runs bookings, channels, rates, guest comms, housekeeping, payments, and reporting - with AI agents doing the operational work and your team approving what matters.

It is not another dashboard to check. It is the layer that takes the work off your front desk, with a human in the loop.

The basics

What is hotel management software?

Hotel management software (often called an HMS or hotel PMS) is the system that runs the property: reservations and availability, rates, channel distribution, guest communication, housekeeping, payments, and reporting. Traditional hotel management software is a set of screens your team operates, tool by tool. Brahma is the shift: an HMS the agents run, so your front desk approves and guides instead of clicking all day. If you run short-term rentals rather than hotels, start with vacation rental software.

The operating system, not a feature

One layer that holds reservations, rooms, rates, guests, payments, and reports together - instead of five tools with a spreadsheet in between.

Beyond the front desk

It spans every department: bookings and pricing, channel sync, guest comms, housekeeping and maintenance, and owner reporting.

Run, not operated

This is the shift. Traditional software waits for clicks. Brahma uses AI agents to do the routine work and brings your team the exceptions.

What each system becomes

Every system in your hotel gets an agent with a job

Most hotels run a stack of tools that each hold part of the truth. Brahma turns each of them into an agent, over one layer - one login, one queue, one source of truth.

PMS becomes Bookings & Pricing

Reservations, room inventory, and occupancy in one live view - with an agent that watches the numbers and tells you what they mean.

Booking engine becomes Direct channel

A direct booking flow you own, fed by the same agent that keeps your OTA channels in sync.

Channel manager becomes Sync agent

Rates and availability flow to Booking.com, Airbnb, Expedia, and direct - no double-entry, no overbooking surprises. See channel manager software.

Guest comms becomes Guest Comms agent

Confirmations, check-in emails, review replies, and special requests - drafted in your voice, sent after your approval.

Housekeeping becomes Task agent

Turnovers and maintenance assigned, tracked, and photo-verified across your team and vendors.

Revenue becomes Reporting agent

Occupancy, ADR, RevPAR, and owner statements built for you from live data, not a month-end ritual.

Features

What a modern hotel management system must do

The capabilities hoteliers check for first. Brahma covers them, and connects the ones you already own instead of forcing a second copy.

Channel sync

Nothing oversells

Two-way sync of rates and availability across the OTAs through your channel manager.

Reservations

Every booking, one view

One calendar across rooms, room types, and channels.

Guest comms

One inbox, in-thread

OTA messages, email, and WhatsApp together, with replies drafted for you.

Payments and folios

Paid, due, outstanding

Balances per booking and per owner, without the reconciliation night.

Housekeeping

Turnovers that do not slip

Checkout-to-check-in cleaning assigned, tracked, and escalated when it slips.

Reporting

Owner statements, live

Occupancy, revenue, and distributions built from the live data.

The problem

Why hotel management software falls short today

The tools are not the problem. The gap between them is. Your team runs a PMS, a channel manager, a pricing tool, a comms inbox, and a housekeeping sheet - and nobody owns the one thing that matters: what to do next.

Today, your team runs
  • Reservations in the PMS
  • Rates in the pricing tool
  • Channels in the channel manager
  • Messages across the OTAs and email
  • Housekeeping on a sheet
→
With Brahma, they run
  • One queue across every system
  • Agents that do the work
  • Replies drafted and sent in-thread
  • Cleans assigned, tracked and escalated
  • Owner reports built from live data

Every request, from every system, lands in one triage queue. Read the same story from the property side on PMS software.

How Brahma works

One layer that runs the work across your hotel

Brahma sits on top of the tools you already run and coordinates them with AI agents. Readymade to start, tuned to your property, and approval-gated so you stay in control. Each agent is covered in more depth on hotel software development.

Bookings and Pricing agent

Watches reservations and forecast, flags rate moves, and drafts the confirmations.

Channel Sync agent

Keeps rates and availability aligned across the OTAs through your channel manager.

Guest Comms agent

Drafts, and where the rulebook allows, sends replies - in-thread and on time.

Task agent

Coordinates housekeeping, maintenance, and vendors.

Reporting agent

Builds owner and performance reports from the live data.

Your rulebook

You set the rules. Routine work runs on its own; anything outside them waits for your approval.

Integrations

Connect it to the systems your hotel already runs

Where a tool has an API, we use it. Where it does not, we connect read-only to its database. Your distribution stays yours - the OTAs are never touched.

Email / IMAPYour PMSBooking engineChannel managerMewsAirbnbBooking.comExpediaWhatsAppLocks / access

Bookings and guest messages come through the PMS or channel manager you already run - read-only where needed. We never become your channel manager and never touch your distribution.

Guests - a web portal, no app

Guests open a simple portal from room number and last name to chat for requests, complaints, and travel - escalated to your front desk only when the rules require.

Staff - chat groups

Housekeeping, restaurant, and concierge teams work in WhatsApp or Telegram groups, each run by an AI supervisor that triages, assigns, and reports.

Owners - one dashboard

Every agent, approval, and owner statement in one place, updated from live data.

See it running

The hotel, live - not a slideware tour

Below is Brahma running a real hospitality operation: one view, agents working the queues, and approvals for anything outbound. The screenshots are from the actual platform - the same workspace your hotel would get.

Brahma workspace: one view of the whole hotel
One view

Your whole hotel, one screen

Occupancy today, arrivals this week, review score, and revenue month-to-date, pulled live from your PMS and channels. No exporting, no stitching reports together.

Brahma workspace: the team of agents
Agents

Agents working the queues

Bookings, pricing, comms, and housekeeping handled by agents, with a single triage queue that shows your team what matters next.

Brahma workspace: an agent-drafted email awaiting approval
Guest comms

Guest emails drafted and sent - you see the exceptions

The agent writes and sends the routine replies, matched against your rulebook; anything unusual waits for your approval.

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FAQ

Hotel management software, answered straight

What is hotel management software?

Hotel management software (also called an HMS or a hotel PMS) is the system that runs the property: reservations and availability, rates, distribution to the OTAs, guest communication, housekeeping, payments, and reporting. Traditional hotel management software gives your team screens to operate. Brahma adds AI agents that do the operational work across those screens and bring you the exceptions. See how it compares to PMS software.

What is the difference between a PMS and hotel management software?

A PMS (property management system) is the system of record - reservations, rooms, guests, and folios. Hotel management software is the broader operation: the PMS plus distribution, communication, housekeeping, revenue, and reporting. Brahma can run as that whole platform, or as the layer on top of the PMS and channel manager you already run.

How much does hotel management software cost?

Traditional tools are priced per room or per property per month. Brahma is priced per AI agent, from $249 per agent per month on the AI Go plan, with a free assessment, free onboarding and migration, and the first month free. There are no per-room fees: unlimited properties, units, and rooms on every plan.

Can it sync with Booking.com, Airbnb and Expedia?

Yes, through your channel manager. Brahma connects to the channel manager or PMS you already run, by API, and keeps rates and availability aligned so you avoid double bookings. We never become your channel manager and never touch your distribution. See channel manager software.

Is there free hotel management software?

There are free or low-cost tools for very small properties, but they tend to stop at the front desk. Brahma starts with a free assessment, free onboarding and migration, and the first month free - so you can see the agents doing real work before you commit.

Do I need hotel management software for a small hotel?

Once you have more than a handful of rooms or more than one channel, the coordination cost outweighs the software cost. Brahma scales from a boutique property to a full portfolio, and you only pay for the agents you run.

Plans

Priced around the outcome, not the hour

One monthly fee, hosting, AI usage and support included, and agents that add on as you grow. Every plan begins the same way - with a free assessment and a free first month - so you see it working before you commit.

Every plan starts here

Free assessment. Free onboarding, migration and setup. Your first month free.

No credit card required. We assess the work, stand the platform up on your own systems, and run the first month alongside your team. You continue only if you are happy with the results and can see a measurable impact on your revenue and your cost - if you cannot see it, say so and walk away.

Free assessmentFree onboardingFree migrationFree setupFirst month freeNo credit card required
Our moat

Unlimited properties, units and rooms

On every plan. Add doors, add rooms, add listings - your Brahma bill does not move.

Starter

AI Go

Free 1 month
then $249/month

One agent, one job, live in weeks. The smallest way to see the platform work on your own data.

  • 1 agent included
  • 2 sub-agents included
  • 200M AI tokens per month
  • 2 data connectors
  • Your branded workspace on the portal
  • Rulebook auto-approvals, with a human queue for exceptions
  • Monthly strategy review
  • 2-week deployment and onboarding
Plus

AI Foundation Plus

$949/month

Heavier operations: more connectors, more agents, priority delivery.

  • 3 agents included
  • 6 sub-agents included
  • 2B AI tokens per month
  • 6 data connectors
  • Priority 2-week deployment
  • Priority support
  • Fortnightly strategy review
Enterprise

Dedicated

Custom

Your own instance, on your own domain or subdomain, with your governance - run by us, reviewed by your team.

  • Dedicated instance on your own domain or subdomain
  • Custom sub-agents
  • Custom connectors and a full security review
  • Your choice of AI models and data regions
  • 99.9% uptime SLA and dedicated support
  • Custom governance, SSO, and audit exports
  • Strategy review on demand

Every plan includes hosting, AI usage, and support, with usage metered per agent and shown live in your portal. Extra agents add on at $249 per agent per month, and extra connectors as fixed builds - far less than the subscription it replaces. Sub-agents are the specialist workers each agent can call on to finish a job. You get the full number before we start.

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Let’s explore how we can help you redesign work, improve performance and build what’s next.

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